SHIPPING AND RETURN POLICY

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Lohaad tea and more packs and ships your order with care and attention as soon as possible. We try to ship orders placed on working days within 2 days at the latest. This is not always possible, if the shipping time takes longer than 3 working days, we will always contact you by email, text or our social channels if you have already been in contact with us there.

We use PostNL to ship our packages. For orders in the Netherlands, a minimum of € 6.95 shipping costs will be charged. No shipping costs will be charged for orders in the Netherlands with a value above €80. For shipping costs for orders to Belgium and Germany under €99, a minimum of €10 will be charged. After that, no shipping costs are charged for shipments to Belgium and Germany.

If you wish to use a PostNL collection point, or your package is at a PostNL collection point because PostNL was unable to deliver the package due to absence at the delivery address, please make sure that your package is kept for 7 days at the specified location. Location. If the package is not picked up within 7 days, the package will be returned. When resending your order, shipping costs are also charged by PostNL. The shipping costs will therefore also be charged before we send the package to you again.

Pay attention! from July 1, 2022, PostNL will provide the location of your package as much as possible by e-mail or in the PostNL app. More information about this can be found on the service & contact page of PostNL.

Standard reflection time

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at customerservice@lohaad.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Exception sealed products

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you make use of your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at customerservice@lohaad.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.